Workaround for the issue that a hard disk is not detected in boot environment

Summary

When booting into Windows PE-based or Linux-based boot environment, the hard disk specified for the backup destination or restore target may not be detected. This is because the driver for storage controller is not included in the boot environment. Since You are not allowed to add the driver in Linux-based boot environment, please use Windows PE-based boot environment and try the following workaround.

workaround

1) Update Windows ADK to the latest version

Update Windows ADK to the latest version so that the driver for storage controller will be updated and the hard disk may be detected.
When using earlier version of Windows ADK, please update Windows ADK to the latest version and build Windows PE-based boot environment again.

2) Load the driver for storage controller

Please access PC hardware maker’s Web site and download the driver for storage controller.
The driver to add in Windows PE-based boot environment must be “.inf” format. The driver provided in “Setup.exe” format cannot be added in Windows PE-based boot environment.

When booting into Windows PE-based boot environment, go to [Utilities] -> [Driver Loader], load the downloaded driver and see if the hard disk is detected.

Target Product

– ActiveImage Protector 2018



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