Boot environment does not normally boot up from USB memory created by using ActiveImage Deploy USB

Published: 2021/05/25
Updated: 2021/05/25

Summary

When booting up boot environment from USB memory created by using DeployUSB, the following message appears, and as a result boot environment does not normally boot up.
—–
The settings are not correctly configured for this USB drive.
Please retry or create the key.
OS is shutting down.
[OK]
—–

Causes

Normally, a unique serial number is assigned to USB memory.
However, when the serial number assigned to USB memory is not normally recognized in boot environment, USB memory created by using DeployUSB cannot be identified and is unusable.

Workaround

Access the following site and download and decompress the tool for checking the serial number assigned to the USB memory.
https://s3-ap-northeast-1.amazonaws.com/kb.s3.actiphy.com/new_kb_attachments/usbdevicecheck.zip

Open command prompt with administrative right.

Windows 10 32 bit:
usbdevicecheck/x86/GetUsbInfo.exe < drive letter >

Windows 10 64 bit:
usbdevicecheck/x64/GetUsbInfo.exe < drive letter >

Please enter a drive letter assigned to USB memory created by using DeployUSB.
Please refer to “sample.png” located in the attached folder for the command sample.

When [] of the item “Serial:” is blank, it means that no serial number is assigned to the USB memory. If the serial number is not indicated, please try to change the USB connection port or connect to USB hub, so that th serial number may be normally indicated.
If the serial number is not indicated even after changing the connection port or connecting to USB hub, please use another USB memory.

Target Product

– ActiveImage Deploy USB

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