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How to use this knowledge base
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AipService error in Event Log - recorded at OS shutdown
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Install fails on AIP2018 Linux Update7
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Backup not work after 30 days upgraded to ActiveImate Protector 2018 Update7
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How to backup Windows Server Edition of MySQL/MariaDB
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Incremental option is grayed out in create schedule
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Hot backup of Windows XP x64
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Collect Support Information in Windows Edition
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Upgrading to ActiveImage Protector 2018 Update 7
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Authentication Error occurred when accessing the destination storage for saving backup images
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How to check the version of the applied patch
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"0x8004231f" error occurs and backup task fails in "Exit -311"error
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Truncate Exchange Server transaction log when using HyperBackup
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AIP service does not run due to confliction of the used port
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When restoring a volume, initialization to GPT disk fails in (CentOS-based) boot environment
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When 1 drive includes 5120 thousand or more files, incremental backup of the drive may not include every changes made
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Building boot environment successfully completed, however, WinPE does not normally boot up
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Restore Entire Disk in extended size fails
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Virtual conversion to VM workstation pro
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When booting into (WinPE-based) boot environment and boot up the virtual machine virtualized on ESXi target host, NIC is not recognized.
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Backup of Linux guest machine by using HyperBack failed
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The task progress stopped gaining a percentage from 0.1% and the backup task failed with Exit -311
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AipService error is recorded in Event Log when shutting down OS
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Preparatory procedures before backing up MySQL / MariaDB
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Error during Activation
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HyperBackup fails when Windows Server 2019 is online on VMware
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STOP 0x00000050 may occur when running backup in AIP2018
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Upgrading to the latest version of ActiveVisor or ImageCenter deletes iSCSI Server
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Consideration for HyperAgent License
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Reminder before deploying Actiphy Authentication Service (AAS)
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When AAS and AIP2018 are installed on the same machine, activation may not be readily performed.
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Execution of parallel backup of multiple virtual machines by using HyperBackup may result in Exit -630 though in a rare case
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Reminder before backing up Hyper-V replica VM
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The difference between backing up / restoring entire disk and a specific volume
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Troubleshooting activation issues
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BSOD occurs in the environment where AIP2018 Update 6 is installed.
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Boot environment does not normally boot up from USB memory created by using ActiveImage Deploy USB
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In the environment where vStandby AIP is installed, building AIP boot environment (WinPE-based) failed
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OS does no boot up from virtual standby replica created by vStandby
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When USB connected RDX is specified for the destination and restarting Windows, a backup task may fail.
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After changing password for domain administrator, when changing the credential information for ActiveVisor, authentication error occurred.
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How to restore system by using ActiveImage Protector.
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How to get support information of the managed client from ActiveVisor.
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Upgrading from ActiveImage Protector 2018 Update 7 or later
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How to check the version of the applied patch
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Authentication Error occurred when accessing the destination storage for saving backup images
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Truncate Exchange Server transaction log when using HyperBackup
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Run backup / restore task from a command line interface
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Change VSS backup type
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Post-backup process does not run after changing the host name
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Mount nfs share in CentOS-based boot environment
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Installation of ActiveImage Protector 2018 Linux Edition on SLES15/openSUSE15 displays GUI in English
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How to use "AIP-packages-tool.sh"
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How to address the issue that a schedule setting file is corrupted
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Notes on using ActiveVisor
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Notes on push installing ActiveImage Protector by using ActiveVisor
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Notes on File Recovery
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Temporary file created by running Consolidation task of ActiveImage Protector or ImageCenter LE remains
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Required available space in USB memory to create ActiveImage Deploy USB
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Trial Version of ActiveImage Protector
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P2V conversion of backup image files by using Windows server virtualization feature
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Enabling [Shutdown] option for event-triggered backup
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Mount Image / File Recovery does not normally complete
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How to restore a file
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About ActiveImage Protector Boot Environment
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Notes on using ActiveImage Protector 2018 Linux Update8 on openSUSE/SLES/SLED
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Notes on installation of ActiveImage Protector 2018 on Windows 7/ Server 2008 R2
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Operating procedures with HyperAgent how to address the issue after changing the password for administrator account of hypervisor
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Application of patch for ActiveImage Protector failed
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Restore task executed in boot environment built with ADK10 version 1809 does not complete at 100%
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TLS versions which ActiveImage Protector supports
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User Account when accessing Hyper-V in HyperAgent
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How to create USB memory of Linux-based boot environment
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Backup of high-capacity disk may fail
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Workaround for the issue that a hard disk is not detected in boot environment
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Workaround for the issue that a hard disk is not detected in boot environment
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Cancel is disabled in boot environment while backup process is not running.
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Notes on adding Linux client
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File recovery from the backup image located in the drive which Windows data-deduplicate is enabled fails to restore some files
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ActiveImage Protector and the related products use the following port number
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Recommended back image file consolidation task settings
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Limitation to the use of HyperBoot
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Agentless backup of virtual machines configured in vSphere HA environment
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When deleting a snapshot of virtual standby replica (checkpoint), vStandby process fails with an error
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Cannot select Japanese for the preferred language
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Notes on deploying SUSE on BIOS boot environment
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Notes on using SLES/openSUSE
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Password set for backup image file
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Backup when Configure Shadow Copies setting is changed
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Restrictions in backing up virtual machines connected to physical disk (pass-through disk) and configured on Hyper-V
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Replication of a larger volume backup image file to Azure failed
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How to check firmware in Windows
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HyperAgent backup source OS
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What is A.I.R and how to use A.I.R feature
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Recommended option settings when the backup image file size increases
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When SetupISCSI.exe is not installed, building boot environment fails
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Partition layout in USB boot environment device
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Execution of a backup task failed in -403 error, after changing the destination storage for the created backup files
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Display of EULA when using Recovery USB device for the first time
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Notes on manually starting AIP service on RHEL8.x/RHEL8.x clone OS
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How to address the problem when a backup task failed with Windows 1450 error
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Backing up USB HDD by using ActiveImage Protector
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When restarting OS, "aipservice" fails auto-start in some cases
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Auto start-up setting for AIP service is changed to manual start-up
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When building USB HDD/SSD in a uEFI boot system by using Windows PE-based BE builder, the recovery volume becomes RAW and unbootable.
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How to download the programs of ActiveImage Protector
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ActiveImage Protector's Reconcile Feature
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USB cannot be selected when creating USB memory by using Deploy USB
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Backup / restore unallocated space
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How to restore SLES/openSUSE LVM(UEFI)
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Installation of AIP2022 Linux displays [Configuration iptables-persistent] window.
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When installing AIP2022 Linux, "Samba server and utilities" window is displayed
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Virtual Conversion task using split image file fails in Error -439.
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How to address the problem with UASP Storage
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Memory requirements for RescueBoot
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HDD requirements for Linux-based BE builder
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NAS connectivity problem on Debian9
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Installation of Debian Kernel header fails
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Virtual conversion when backing up Linux system
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Enable / Disable RescueBoot
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Change OS of LinuxBE
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On-memory boot of LinuxBE
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On-line backup using HyperBack
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Reminder before uninstalling ActiveImage Protector 2022
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Required screen resolution for displaying Boot Environment Builder's GUI
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Notes on using AIP 2022 Linux installed on Debian / Ubuntu
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[Windows RE] option is disabled in BE Builder
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Auto-setting time zone in LinuxBE
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Licenses to use for virtual machines configured on multiple hosts
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What is ActiveImage Protector 2022 Cloud?
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Backup feature built in ActiveImage Protector Server vPack
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Product Activation in Linux off-line network environment
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Product authentication and activation using license file
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The timing of consuming a license
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ActiveImage Protector 2022's Installer
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Successor product of vStandby AIP
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Log in as common user of ActiveImage Protector Linux and start GUI
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AAS container supports Google Chrome only
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Google Chrome required when using AAS container
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Use AAS Docker on Windows
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Differences between RescueBoot and LinuxBE
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Boot up LinuxBE from the product media
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Backup Timeout
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When executing a task, license error message is displayed and the task fails.
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Setting Default Performance
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Messages recorded in Linux System Log
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COW file created while baking up by using AIP Linux Edition
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Depending on ESXi version, HyperBackup task may fail
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Trigger setting for E-Mail Notification
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Use USB memory for saving boot environment and created backup image files
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Backup data flow - HyperBackup
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Successor to ActiveImage Protector 2018
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Activation Methods
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License Types
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HyperBackup - Supported hypervisor
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[Back up cluster shared volume (CSV)] button is not displayed
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Backup cluster shared volume (CSV) feature
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Upgrading AI Protector
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Backup and restore of the system of virtual machine on cloud environment
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Charge for the use of cloud service for restoring virtual machines configured on cloud environment
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Building Linux-based boot environment by using BE Builder fails
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Use / without use of product key when building Windows RE/PE-based boot environment
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Linux Edition's GUI is displayed in English
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Back up DB file
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Is it possible to build boot environment by using trial key for trial edition?
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Disable task tray notification
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Maximum image file size depending on replication target
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Order of discovering AAS
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Activation and license check
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Activation order
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Supported destination storage when backing up in boot environment
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Notes on booting Linux-based boot environment
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Allocate static IP using a command in boot environment
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Building Linux-based boot environment by using BE Builder launched from installer failed
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Compatibility of backup image file format
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A memory leak occurs after using ActiveVisor
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Installation of AIP2022 fails and "Install Mini CBFSFit Driver Failed, return error:4369" message is displayed
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Vulnerability of Apache Log4j
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When running File Copy task using Mount Image feature, the file is damaged
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ActiveImage Protector license optimized for cloud environment
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AAS docker is not automatically detected
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Decompressing MSI installer fails
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Booting Windows RE-based boot environment by using ISO boot media fails
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Enable Retention Policy and automatically delete obsolete backup image set by using Linux Edition
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Building boot environment by using BE Builder is not supported in the environment where an earlier version of ActiveImage Protector is installed
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Destination Isolation option
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Three activation methods
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Change Product Key
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Return value from Robocopy is not correctly obtained when executing File Recovery task
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Performance of File Backup Feature
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Naming rules of AIP2022 image file
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Limitations to File Recovery when cloud storage is specified for the destination saving backup image files
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When running hot recovery task and using a specific operation, the console may crash
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Virtual Conversion
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Migration of ActiveImage Protector license
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The Process Time is not correctly indicated in boot environment booted by using ActiveImage Deploy USB
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When configuring DNS settings in Network Configuration window in WinPE-based boot environment, "Configuration of DNS setting failed." is displayed and the setting configuration failed
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Windows Update history is not included in backup
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Actiphy Boot Environment Builder's GUI is not partly displayed
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Troubleshooting: Exit -312 with Linux Edition
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Replace offline activation with online activation
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When specifying NIFCLOUD for replication target, configuring the settings and establishing connection fails
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ActiveImage Protector 2022 Boot Environment Builder
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The wait time specified for automatically running Deploy/Restore task is not changeable
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Garbled characters are shown in boot environment built by using Windows RE
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Notes on building boot environment on DVD media
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[Force script execution] does not normally work.
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Execution of backup task fails when the backup image file name is specified with 34 or more characters
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Operating procedures how to restore Ubuntu LVM (BIOS)
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Obtain support information of ActiveVisor 7
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Change components selected to install
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After changing TEMP environment variable, patch is not normally applied.
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Windows ADK - for Windows 11 Version 22H2
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Boot-up RescueBoot failed
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HyperRecovery LIVE! fails in Unknown AIP error
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While backing up Hyper-V host, the status of the virtual machine is not indicated as [Backing up].
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Backing up BitLocker encrypted device
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File Backup of a folder or a file named by using a double-byte character located on shared folder.
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Destination Isolation Option does not work for File Backup
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Booting up fails by using Windows RE-based boot media created on Windows 11 system
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Workaround when auto-discovery of client fails with ActiveVisor
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Installation of Actiphy Boot Environment Builder may fail
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MySQL Setting is disabled with MariaDB10.5 or Later
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The product key for ActiveImage Protector Express5800/ft Virtual is recognized as invalid and installation fails
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Limitation to the use of free version of Azure
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Precautions before using a shared folder defined with the folder name including a space
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Limitations to the use of tape media
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File Recovery from backup image of dynamic disk / volume fails
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Backup file compression ratio
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Precautions before registering hosts by using ActiveImage Protector 2018 Virtual Edition
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Installation of Boot Environment Builderer failed in exception-throwing error
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Verified LTO device List
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Backup operation by using scripts
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After changing the host name, the host name is not indicated on GUI when using Restore or Mount feature.
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Installation and uninstallation of ActiveImage Protector by using MSI installer
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Notes on the use of RHEL clone 6.x
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Fake RAID configuration is not supported
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Auto-application of patch
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When installing the product with Virtual Edition's host key, In-Cloud Recovery menu fails to display.
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Supported Wasabi End points
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Notes on handling split images written on optical media
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List of released patch - ActiveImage Protector 2022
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Supported Kernel version
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Notes on the use of LTO tape / RDX media
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Workaround to HyperBack task failed with Exit -603 Error
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Incremental backup tasks fail in the environment where Sysprep was executed.
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Message for a completed task
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The product key for Virtual Edition does not properly behave on AAS docker
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When a number of HyperBack tasks are scheduled to run, GUI operation may slow down
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When restoring the system by using DeployUSB, "The target disk is not found" message is displayed.
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When restoring the system by using DeployUSB, "The target disk is not identical to the source disk" message is returned.
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The operating procedures how to launch command prompt on boot environment
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Deploy USB 3.0 or earlier and Deploy USB 4.0 or later cannot coexist in one environment.
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The term of validity for boot media created by using ActiveImage Protector 2022 IT Pro
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Upgrading AAS Docker
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Change Deploy USB / Deploy USB Plus license
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The number of the remaining licenses assigned to the Deploy USB media is not updated
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Purchase for the support service for ActiveImage Deploy USB
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File Recovery task by using the backup image created by enabling [Backup by disk] option
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When creating Restore USB media, you have to use ActiveImage Deploy USB Plus license key used when deploying the master image
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HyperBack task fails in Exit -701 error
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The use of LTFS formatted LTO tape
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Virtual machine configured on ESXi host and booted in WinPE-based boot environment recognizes the device added to the boot environment
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Limitation to the use of the license key for ActiveImage Deploy USB 4.0
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Compatibility of ActiveImage Protector's product key
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Support for MIRACLE LINUX V7
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Script error of virtualization option
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Screen resolution in boot environment
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When launching GUI, the screen may collapse
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Tested and verified LTO device driver
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Parallel creation of USB media
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SFTP server as backup storage and replication target
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HyperAgent backup process time increases
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Create Deploy USB Memory task fails in error C1420127
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After running incremental backup task according to the pre-defined schedule, Scheduler.log is bloated
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E-Mail error occurs in E-Mail Notification settings in Office（Microsoft）365
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Detailed information of HyperBack schedule is not displayed in Dashboard
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When launching ActiveVisor's remote console, wasabi is not shown
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Reissuing license / bundle file
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Actiphy Boot Environment Builder fails in error when the destination folder for ISO file is named with double-byte characters
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Operating procedures required after migration of the product authenticated with a license file
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Hypervisor is not detected and activation fails
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When using Remote Management, HyperAgent items are not displayed in dashboard.
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Linux disk with no partitions
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Management / operation of the clients managed by ActiveVisor are disabled if the support term has expired.
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RDX enabled with auto-eject feature
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The maximum backup image file size when cloud storage is selected as the destination.
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How to replicate backup images to a replication target
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When enabling BitLocker encryption option, VSS snapshot may fail.
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When building boot environment by using ActiveImage Deploy USB, internet access is required.
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Double-clicking a folder in the right pane of [File Backup] causes "Waiting for response"
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Process Time of file backup task does not include the VSS process time
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Behavior when OS stops in the midst of backup process
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Process size of a file backup task is not correctly indicated.
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Supported usages of LTO tape
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Corruption of ActiveImage Protector config file and schedules
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Restore Volume task does not complete in Windows PE/RE-based boot environment
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Migrating the agent-based backup source machine of HyperAgent by using HyperAgent key
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Limitations to HyperBack tasks for Hyper-V cluster environment
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Cannot recreate schedules for HyperBack tasks
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Unable to create bootable optical media
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Online backup of database
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Delete the history of remote machines
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Even though ActiveImage Protector 2022 is activated, "please activate the product" message is displayed.
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Backup task fails while mounting a backup image.
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Behavior of Windows Volume Shadow Copy service
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Title of E-Mail notification
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Reuse of USB memory device used for ActiveImage Deploy USB
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CPU load on Task Notification (AIPtask.exe) becomes high
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When file backup task fails in error, incorrect backup data remain
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After changing the partition size, incremental backup tasks continue to run
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After activation of AIP by using offline bundle file, ESXi host cannot be added via vCenter
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When using ActiveImage Deploy USB V4 or later, a license cannot be assigned to USB media created by using [Backup Only]
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Building Linux-based BE fails when using trial version of Linux edition
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ActiveImage Protector's GUI crashes
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File Recovery process did not normally complete as adversely affected by TrendMicro Apex One
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Back up and restore vCenter appliance (Photon OS)
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Behavior of RDX option
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Authentication to Azure is not allowed when using In-Cloud Recovery / In-Cloud Standby
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Dropbox's time-limited access (short-term access), access tokens
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BSOD when installing ActiveImage Protector 2022
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Retention policy to manage retention of obsolete backup image sets
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Backup image file created for a large volume is corrupted
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File Backup of network shared folder
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Installation of a package on Debian 9 fails.
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Restore target for File Recovery of ActiveImage Protector Linux
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During HyperBack incremental process, HyperBack task stops
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When Windows reboots with NFS mounted folder, uninstallation of ActiveImage Protector fails
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Use Command Line tool for generating support information file in ActiveImage Protector (PE-based) Boot Environment
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When NTFS-compressed file is restored by using Image Explorer, the file is corrupted
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When VSS Writer error occurs while running file backup task, the task fails and is canceled
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When Oracle is in No Archive Log Mode, File Backup task will be canceled
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Backing up storage pool configured on system disk
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When running File Recovery task by selecting cluster shared volume (CSV) as restore target, blue screen occurs
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Time Stamp set for a file restored by using Image Explorer
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Operation procedures to uninstall the product when installed in a location other than default path
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Time gap caused when booting Linux BE boot environment
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Domain authentication when mounting shared folders in Linux BE
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Linux BE supports secure boot
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About Amazon Linux
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Coexistence of Authentication Service (AAS) and Actiphy StorageServer(ASS)
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ActiveImage Protector 2022 Linux Update 2 supports CentOS 7.0 and 7.1 with limitations
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File system of Actiphy StorageServer(ASS) destination of backup image files
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Due to the failure of File Backup task caused by VSS error, the depletion of the desktop heap occurs
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Known issues with incremental task execution after updating the product
