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How to use this knowledge base
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AipService error in Event Log - recorded at OS shutdown
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Install fails on AIP2018 Linux Update7
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Backup not work after 30 days upgraded to ActiveImate Protector 2018 Update7
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How to backup Windows Server Edition of MySQL/MariaDB
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Incremental option is grayed out in create schedule
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Hot backup of Windows XP x64
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Collect Support Information in Windows Edition
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Upgrading to ActiveImage Protector 2018 Update 7
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Authentication Error occurred when accessing the destination storage for saving backup images
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How to check the version of the applied patch
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"0x8004231f" error occurs and backup task fails in "Exit -311"error
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Truncate Exchange Server transaction log when using HyperBackup
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AIP service does not run due to confliction of the used port
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When restoring a volume, initialization to GPT disk fails in (CentOS-based) boot environment
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When 1 drive includes 5120 thousand or more files, incremental backup of the drive may not include every changes made
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Building boot environment successfully completed, however, WinPE does not normally boot up
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Restore Entire Disk in extended size fails
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Virtual conversion to VM workstation pro
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When booting into (WinPE-based) boot environment and boot up the virtual machine virtualized on ESXi target host, NIC is not recognized.
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Backup of Linux guest machine by using HyperBack failed
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The task progress stopped gaining a percentage from 0.1% and the backup task failed with Exit -311
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AipService error is recorded in Event Log when shutting down OS
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Preparatory procedures before backing up MySQL / MariaDB
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Error during Activation
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HyperBackup fails when Windows Server 2019 is online on VMware
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STOP 0x00000050 may occur when running backup in AIP2018
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Upgrading to the latest version of ActiveVisor or ImageCenter deletes iSCSI Server
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Consideration for HyperAgent License
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Reminder before deploying Actiphy Authentication Service (AAS)
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When AAS and AIP2018 are installed on the same machine, activation may not be readily performed.
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Execution of parallel backup of multiple virtual machines by using HyperBackup may result in Exit -630 though in a rare case
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Reminder before backing up Hyper-V replica VM
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The difference between backing up / restoring entire disk and a specific volume
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Troubleshooting activation issues
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BSOD occurs in the environment where AIP2018 Update 6 is installed.
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Boot environment does not normally boot up from USB memory created by using ActiveImage Deploy USB
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In the environment where vStandby AIP is installed, building AIP boot environment (WinPE-based) failed
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OS does no boot up from virtual standby replica created by vStandby
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When USB connected RDX is specified for the destination and restarting Windows, a backup task may fail.
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After changing password for domain administrator, when changing the credential information for ActiveVisor, authentication error occurred.
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How to restore system by using ActiveImage Protector.
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How to get support information of the managed client from ActiveVisor.
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Upgrading to ActiveImage Protector 2018 Update 7
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How to check the version of the applied patch
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Authentication Error occurred when accessing the destination storage for saving backup images
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Truncate Exchange Server transaction log when using HyperBackup
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Run backup / restore task from a command line interface
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Change VSS backup type
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Post-backup process does not run after changing the host name
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Mount nfs share in CentOS-based boot environment
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Installation of ActiveImage Protector 2018 Linux Edition on SLES15/openSUSE15 displays GUI in English
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How to use "AIP-packages-tool.sh"
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How to address the issue that a schedule setting file is corrupted
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Notes on using ActiveVisor
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Notes on push installing ActiveImage Protector by using ActiveVisor
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Notes on File Recovery
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Temporary file created by running Consolidation task of ActiveImage Protector or ImageCenter LE remains
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Required available space in USB memory to create ActiveImage Deploy USB
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Trial Version of ActiveImage Protector
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P2V conversion of backup image files by using Windows server virtualization feature
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Enabling [Shutdown] option for event-triggered backup
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Mount Image / File Recovery does not normally complete
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How to restore a file
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About ActiveImage Protector Boot Environment
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Notes on using ActiveImage Protector 2018 Linux Update8 on openSUSE/SLES/SLED
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Notes on installation of ActiveImage Protector 2018 on Windows 7/ Server 2008 R2
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Operating procedures with HyperAgent how to address the issue after changing the password for administrator account of hypervisor
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Application of patch for ActiveImage Protector failed
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Restore task executed in boot environment built with ADK10 version 1809 does not complete at 100%
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TLS versions which ActiveImage Protector supports
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User Account when accessing Hyper-V in HyperAgent
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How to create USB memory of Linux-based boot environment
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Backup of high-capacity disk may fail
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Workaround for the issue that a hard disk is not detected in boot environment
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Workaround for the issue that a hard disk is not detected in boot environment
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Cancel is disabled in boot environment while backup process is not running.
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Notes on adding Linux client
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File recovery from the backup image located in the drive which Windows data-deduplicate is enabled fails to restore some files
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ActiveImage Protector and the related products use the following port number
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Recommended back image file consolidation task settings
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Limitation to the use of HyperBoot
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Agentless backup of virtual machines configured in vSphere HA environment
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When deleting a snapshot of virtual standby replica (checkpoint), vStandby process fails with an error
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Cannot select Japanese for the preferred language
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Notes on deploying SUSE on BIOS boot environment
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Notes on using SLES/openSUSE
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Password set for backup image file
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Backup when Configure Shadow Copies setting is changed
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Restrictions in backing up virtual machines connected to physical disk (pass-through disk) and configured on Hyper-V
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Replication of a larger volume backup image file to Azure failed
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How to check firmware in Windows
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HyperAgent backup source OS
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What is A.I.R and how to use A.I.R feature
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Recommended option settings when the backup image file size increases
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When SetupISCSI.exe is not installed, building boot environment fails
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Partition layout in USB boot environment device
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Execution of a backup task failed in -403 error, after changing the destination storage for the created backup files
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Display of EULA when using Recovery USB device for the first time
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Notes on manually starting AIP service on RHEL8.x/RHEL8.x clone OS
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How to address the problem when a backup task failed with Windows 1450 error
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Backing up USB HDD by using ActiveImage Protector
