Skip to the content
-
How to use this knowledge base
-
AipService error in Event Log - recorded at OS shutdown
-
Install fails on AIP2018 Linux Update7
-
Backup not work after 30 days upgraded to ActiveImate Protector 2018 Update7
-
How to backup Windows Server Edition of MySQL/MariaDB
-
Incremental option is grayed out in create schedule
-
Hot backup of Windows XP x64
-
Collect Support Information in Windows Edition
-
Upgrading to ActiveImage Protector 2018 Update 7
-
Authentication Error occurred when accessing the destination storage for saving backup images
-
How to check the version of the applied patch
-
"0x8004231f" error occurs and backup task fails in "Exit -311"error
-
Truncate Exchange Server transaction log when using HyperBackup
-
AIP service does not run due to confliction of the used port
-
When restoring a volume, initialization to GPT disk fails in (CentOS-based) boot environment
-
When 1 drive includes 5120 thousand or more files, incremental backup of the drive may not include every changes made
-
Building boot environment successfully completed, however, WinPE does not normally boot up
-
Restore Entire Disk in extended size fails
-
Virtual conversion to VM workstation pro
-
When booting into (WinPE-based) boot environment and boot up the virtual machine virtualized on ESXi target host, NIC is not recognized.
-
Backup of Linux guest machine by using HyperBack failed
-
The task progress stopped gaining a percentage from 0.1% and the backup task failed with Exit -311
-
AipService error is recorded in Event Log when shutting down OS
-
Preparatory procedures before backing up MySQL / MariaDB
-
Error during Activation
-
HyperBackup fails when Windows Server 2019 is online on VMware
-
STOP 0x00000050 may occur when running backup in AIP2018
-
Upgrading to the latest version of ActiveVisor or ImageCenter deletes iSCSI Server
-
Consideration for HyperAgent License
-
Reminder before deploying Actiphy Authentication Service (AAS)
-
When AAS and AIP2018 are installed on the same machine, activation may not be readily performed.
-
Execution of parallel backup of multiple virtual machines by using HyperBackup may result in Exit -630 though in a rare case
-
Reminder before backing up Hyper-V replica VM
-
The difference between backing up / restoring entire disk and a specific volume
-
Troubleshooting activation issues
-
BSOD occurs in the environment where AIP2018 Update 6 is installed.
-
Boot environment does not normally boot up from USB memory created by using ActiveImage Deploy USB
-
In the environment where vStandby AIP is installed, building AIP boot environment (WinPE-based) failed
-
OS does no boot up from virtual standby replica created by vStandby
-
When USB connected RDX is specified for the destination and restarting Windows, a backup task may fail.
-
After changing password for domain administrator, when changing the credential information for ActiveVisor, authentication error occurred.
-
How to restore system by using ActiveImage Protector.
-
How to get support information of the managed client from ActiveVisor.
-
Upgrading to ActiveImage Protector 2018 Update 7 or later
-
How to check the version of the applied patch
-
Authentication Error occurred when accessing the destination storage for saving backup images
-
Truncate Exchange Server transaction log when using HyperBackup
-
Run backup / restore task from a command line interface
-
Change VSS backup type
-
Post-backup process does not run after changing the host name
-
Mount nfs share in CentOS-based boot environment
-
Installation of ActiveImage Protector 2018 Linux Edition on SLES15/openSUSE15 displays GUI in English
-
How to use "AIP-packages-tool.sh"
-
How to address the issue that a schedule setting file is corrupted
-
Notes on using ActiveVisor
-
Notes on push installing ActiveImage Protector by using ActiveVisor
-
Notes on File Recovery
-
Temporary file created by running Consolidation task of ActiveImage Protector or ImageCenter LE remains
-
Required available space in USB memory to create ActiveImage Deploy USB
-
Trial Version of ActiveImage Protector
-
P2V conversion of backup image files by using Windows server virtualization feature
-
Enabling [Shutdown] option for event-triggered backup
-
Mount Image / File Recovery does not normally complete
-
How to restore a file
-
About ActiveImage Protector Boot Environment
-
Notes on using ActiveImage Protector 2018 Linux Update8 on openSUSE/SLES/SLED
-
Notes on installation of ActiveImage Protector 2018 on Windows 7/ Server 2008 R2
-
Operating procedures with HyperAgent how to address the issue after changing the password for administrator account of hypervisor
-
Application of patch for ActiveImage Protector failed
-
Restore task executed in boot environment built with ADK10 version 1809 does not complete at 100%
-
TLS versions which ActiveImage Protector supports
-
User Account when accessing Hyper-V in HyperAgent
-
How to create USB memory of Linux-based boot environment
-
Backup of high-capacity disk may fail
-
Workaround for the issue that a hard disk is not detected in boot environment
-
Workaround for the issue that a hard disk is not detected in boot environment
-
Cancel is disabled in boot environment while backup process is not running.
-
Notes on adding Linux client
-
File recovery from the backup image located in the drive which Windows data-deduplicate is enabled fails to restore some files
-
ActiveImage Protector and the related products use the following port number
-
Recommended back image file consolidation task settings
-
Limitation to the use of HyperBoot
-
Agentless backup of virtual machines configured in vSphere HA environment
-
When deleting a snapshot of virtual standby replica (checkpoint), vStandby process fails with an error
-
Cannot select Japanese for the preferred language
-
Notes on deploying SUSE on BIOS boot environment
-
Notes on using SLES/openSUSE
-
Password set for backup image file
-
Backup when Configure Shadow Copies setting is changed
-
Restrictions in backing up virtual machines connected to physical disk (pass-through disk) and configured on Hyper-V
-
Replication of a larger volume backup image file to Azure failed
-
How to check firmware in Windows
-
HyperAgent backup source OS
-
What is A.I.R and how to use A.I.R feature
-
Recommended option settings when the backup image file size increases
-
When SetupISCSI.exe is not installed, building boot environment fails
-
Partition layout in USB boot environment device
-
Execution of a backup task failed in -403 error, after changing the destination storage for the created backup files
-
Display of EULA when using Recovery USB device for the first time
-
Notes on manually starting AIP service on RHEL8.x/RHEL8.x clone OS
-
How to address the problem when a backup task failed with Windows 1450 error
-
Backing up USB HDD by using ActiveImage Protector
-
When restarting OS, "aipservice" fails auto-start in some cases
-
Auto start-up setting for AIP service is changed to manual start-up
-
When building USB HDD/SSD in a uEFI boot system by using Windows PE-based BE builder, the recovery volume becomes RAW and unbootable.
-
How to download the programs of ActiveImage Protector
-
ActiveImage Protector's Reconcile Feature
-
USB cannot be selected when creating USB memory by using Deploy USB
-
Backup / restore unallocated space
-
How to restore SLES/openSUSE LVM(UEFI)
-
Installation of AIP2022 Linux displays [Configuration iptables-persistent] window.
-
When installing AIP2022 Linux, "Samba server and utilities" window is displayed
-
Virtual Conversion task using split image file fails in Error -439.
-
How to address the problem with UASP Storage
-
Memory requirements for RescueBoot
-
HDD requirements for Linux-based BE builder
-
NAS connectivity problem on Debian9
-
Installation of Debian Kernel header fails
-
Virtual conversion when backing up Linux system
-
Enable / Disable RescueBoot
-
Change OS of LinuxBE
-
On-memory boot of LinuxBE
-
On-line backup using HyperBack
-
Reminder before uninstalling ActiveImage Protector 2022
-
Required screen resolution for displaying Boot Environment Builder's GUI
-
Notes on using AIP 2022 Linux installed on Debian / Ubuntu
-
[Windows RE] option is disabled in BE Builder
-
Auto-setting time zone in LinuxBE
-
Licenses to use for virtual machines configured on multiple hosts
-
What is ActiveImage Protector 2022 Cloud?
-
Backup feature built in ActiveImage Protector Server vPack
-
Product Activation in Linux off-line network environment
-
Product authentication and activation using license file
-
The timing of consuming a license
-
ActiveImage Protector 2022's Installer
-
Successor product of vStandby AIP
-
Log in as common user of ActiveImage Protector Linux and start GUI
-
AAS container supports Google Chrome only
-
Google Chrome required when using AAS container
-
Use AAS Docker on Windows
-
Differences between RescueBoot and LinuxBE
-
Boot up LinuxBE from the product media
-
Backup Timeout
-
When executing a task, license error message is displayed and the task fails.
-
Setting Default Performance
-
Messages recorded in Linux System Log
-
COW file created while baking up by using AIP Linux Edition
-
Depending on ESXi version, HyperBackup task may fail
-
Trigger setting for E-Mail Notification
-
Use USB memory for saving boot environment and created backup image files
-
Backup data flow - HyperBackup
-
Successor to ActiveImage Protector 2018
-
Activation Methods
-
License Types
-
HyperBackup - Supported hypervisor
-
[Back up cluster shared volume (CSV)] button is not displayed
-
Backup cluster shared volume (CSV) feature
-
Upgrading AI Protector
-
Backup and restore of the system of virtual machine on cloud environment
-
Charge for the use of cloud service for restoring virtual machines configured on cloud environment
-
Building Linux-based boot environment by using BE Builder fails
-
Use / without use of product key when building Windows RE/PE-based boot environment
-
Linux Edition's GUI is displayed in English
-
Back up DB file
-
Is it possible to build boot environment by using trial key for trial edition?
-
Disable task tray notification
-
Maximum image file size depending on replication target
-
Order of discovering AAS
-
Activation and license check
-
Activation order
-
Supported destination storage when backing up in boot environment
-
Notes on booting Linux-based boot environment
-
Allocate static IP using a command in boot environment
-
Building Linux-based boot environment by using BE Builder launched from installer failed
-
Compatibility of backup image file format
-
A memory leak occurs after using ActiveVisor
-
Installation of AIP2022 fails and "Install Mini CBFSFit Driver Failed, return error:4369" message is displayed
-
Vulnerability of Apache Log4j
-
When running File Copy task using Mount Image feature, the file is damaged
-
ActiveImage Protector license optimized for cloud environment
-
AAS docker is not automatically detected
-
Decompressing MSI installer fails
-
Booting Windows RE-based boot environment by using ISO boot media fails
-
Enable Retention Policy and automatically delete obsolete backup image set by using Linux Edition
-
Building boot environment by using BE Builder is not supported in the environment where an earlier version of ActiveImage Protector is installed
-
Destination Isolation option
-
Three activation methods
-
Change Product Key
-
Return value from Robocopy is not correctly obtained when executing File Recovery task
-
Performance of File Backup Feature
-
Naming rules of AIP2022 image file
-
Limitations to File Recovery when cloud storage is specified for the destination saving backup image files
-
When running hot recovery task and using a specific operation, the console may crash
-
Virtual Conversion
-
Migration of ActiveImage Protector license
-
The Process Time is not correctly indicated in boot environment booted by using ActiveImage Deploy USB
-
When configuring DNS settings in Network Configuration window in WinPE-based boot environment, "Configuration of DNS setting failed." is displayed and the setting configuration failed
-
Windows Update history is not included in backup
-
Actiphy Boot Environment Builder's GUI is not partly displayed
-
Troubleshooting: Exit -312 with Linux Edition
-
Replace offline activation with online activation
-
When specifying NIFCLOUD for replication target, configuring the settings and establishing connection fails
-
ActiveImage Protector 2022 Boot Environment Builder
-
The wait time specified for automatically running Deploy/Restore task is not changeable
-
Garbled characters are shown in boot environment built by using Windows RE
-
Notes on building boot environment on DVD media
-
[Force script execution] does not normally work.
-
Execution of backup task fails when the backup image file name is specified with 34 or more characters
-
Operating procedures how to restore Ubuntu LVM (BIOS)
-
Obtain support information of ActiveVisor 7
-
Change components selected to install
-
After changing TEMP environment variable, patch is not normally applied.
-
Windows ADK - for Windows 11 Version 22H2
-
Boot-up RescueBoot failed
-
HyperRecovery LIVE! fails in Unknown AIP error
-
While backing up Hyper-V host, the status of the virtual machine is not indicated as [Backing up].
-
Backing up BitLocker encrypted device
-
File Backup of a folder or a file named by using a double-byte character located on shared folder.
-
Destination Isolation Option does not work for File Backup
-
Booting up fails by using Windows RE-based boot media created on Windows 11 system
-
Workaround when auto-discovery of client fails with ActiveVisor
-
Installation of Actiphy Boot Environment Builder may fail
-
MySQL Setting is disabled with MariaDB10.5 or Later
-
The product key for ActiveImage Protector Express5800/ft Virtual is recognized as invalid and installation fails
-
Limitation to the use of free version of Azure
-
Precautions before using a shared folder defined with the folder name including a space
-
Limitations to the use of tape media
-
File Recovery from backup image of dynamic disk / volume fails
-
Backup file compression ratio
-
Precautions before registering hosts by using ActiveImage Protector 2018 Virtual Edition
-
Installation of Boot Environment Builderer failed in exception-throwing error
-
Verified LTO device List
-
Backup operation by using scripts
-
After changing the host name, the host name is not indicated on GUI when using Restore or Mount feature.
-
Installation and uninstallation of ActiveImage Protector by using MSI installer
-
Notes on the use of RHEL clone 6.x
-
Fake RAID configuration is not supported
-
Auto-application of patch
-
When installing the product with Virtual Edition's host key, In-Cloud Recovery menu fails to display.
-
Supported Wasabi End points
-
Notes on handling split images written on optical media
-
List of released patch - ActiveImage Protector 2022
-
Supported Kernel version
-
Notes on the use of LTO tape / RDX media
-
Workaround to HyperBack task failed with Exit -603 Error
-
Incremental backup tasks fail in the environment where Sysprep was executed.
-
Message for a completed task
-
The product key for Virtual Edition does not properly behave on AAS docker
-
When a number of HyperBack tasks are scheduled to run, GUI operation may slow down
-
When restoring the system by using DeployUSB, "The target disk is not found" message is displayed.
-
When restoring the system by using DeployUSB, "The target disk is not identical to the source disk" message is returned.
-
The operating procedures how to launch command prompt on boot environment
-
Deploy USB 3.0 or earlier and Deploy USB 4.0 or later cannot coexist in one environment.
-
The term of validity for boot media created by using ActiveImage Protector 2022 IT Pro
-
Upgrading AAS Docker
-
Change Deploy USB / Deploy USB Plus license
-
The number of the remaining licenses assigned to the Deploy USB media is not updated
-
Purchase for the support service for ActiveImage Deploy USB
-
File Recovery task by using the backup image created by enabling [Backup by disk] option
-
When creating Restore USB media, you have to use ActiveImage Deploy USB Plus license key used when deploying the master image
-
HyperBack task fails in Exit -701 error
-
The use of LTFS formatted LTO tape
-
Virtual machine configured on ESXi host and booted in WinPE-based boot environment recognizes the device added to the boot environment
-
Limitation to the use of the license key for ActiveImage Deploy USB 4.0
-
Compatibility of ActiveImage Protector's product key
-
Support for MIRACLE LINUX V7
-
Script error of virtualization option
-
Screen resolution in boot environment
-
When launching GUI, the screen may collapse
-
Tested and verified LTO device driver
-
Parallel creation of USB media
-
SFTP server as backup storage and replication target
-
HyperAgent backup process time increases
-
Create Deploy USB Memory task fails in error C1420127
-
After running incremental backup task according to the pre-defined schedule, Scheduler.log is bloated
-
E-Mail error occurs in E-Mail Notification settings in Office（Microsoft）365
-
Detailed information of HyperBack schedule is not displayed in Dashboard
-
When launching ActiveVisor's remote console, wasabi is not shown
-
Reissuing license / bundle file
-
Actiphy Boot Environment Builder fails in error when the destination folder for ISO file is named with double-byte characters
-
Operating procedures required after migration of the product authenticated with a license file
-
Hypervisor is not detected and activation fails
-
When using Remote Management, HyperAgent items are not displayed in dashboard.
-
Linux disk with no partitions
-
Management / operation of the clients managed by ActiveVisor are disabled if the support term has expired.
